Additional Policies and FAQ

Frequent Asked Questions :

1. My order hasn't arrived - what should I do?
All Order are tracked. We will sort it with postage services if parcel has not arrived . Just get in touch with us via email or online chat

2. How long will it take to prepare my order?
We will ship your order within 2 working days of cleared payment.

3. Not happy with your order :
If for any reason you are not happy please contact us within 14 days of receiving your order and before returning any items  via email or online chat.
We reserve the right to refuse any returns if the condition of the goods differs from that which was dispatched.

4. How do I return :

Print Return Label: https://sewfashion.returnscenter.com/

 

5. What items are returnable ?

Items are unused and resalable condition and in original packaging. Have to be returned in 30 day of purchase.

 

6. What items are non-refundable

The following items cannot be return : Gift cards and discounted items.

 

7. The item I received is damaged

If the purchased product is faulty, reach out to us within 7 days of delivered date

 

8. Can items be exchanged?

We do not except exchange for now.

 

9. What are the refund options?

Refund to the original payment method or store credit

 

10. How do I ship back the items?

Follow the link https://sewfashion.returnscenter.com/return-policy

£3.5 will be deducted from your refund to cover the cost the postal service.

Please contact us if item is faulty via email or chat link on a website within 7 days of receiving date.

 

11. How soon will I get my refund?

Refund will be processed in 5-7 days after receiving the return.

 

12.  My question is not addressed.....

Please contact us via email or online chat app :

info@homelabfabric.com